Coronavirus Covid-19 Update

Due to the rapidly changing theatre environment in London, we are experiencing significant customer service volume and our chat and phone services are temporarily unavailable. We are working to get back to each customer as quickly as possible via email.

If you need to contact us regarding your booking please refer to your booking confirmation email – there is a link/email address at the bottom of the confirmation email which will direct you to the appropriate customer service team.

Covid Venue Requirements

We want to assure you of the measures that are being taken with COVID-19 in mind so that you can get back to experiencing the magic of theatre with peace of mind. Below you will find details of those measures by theatre group.

Nimax Theatres

Venues: Apollo TheatreDuchess TheatreGarrick TheatreLyric TheatrePalace TheatreVaudeville Theatre

48 hours before the performance you will be asked you to check-in online which will involve completing a health questionnaire on behalf of yourself and your party to assist with track and trace. Once completed, your tickets will be sent to your mobile or smart device for contact-free entry to the theatre.

If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please contact boxoffice@nimaxtheatres.com and the box-office team will assist you.

  • MASKS: Whilst face covering are no longer mandatory, we respectfully ask audience members aged 11 and above to wear a face covering, fully covering the nose and mouth, whilst inside the theatre – except when eating or drinking or if you are exempt.
  • Contactless ticketing. Staggered arrival times. Your e-ticket will advise your arrival time
  • Compulsory contact free temperature check on arrival
  • An official NHS QR code will be displayed on arrival if you wish to check in with the NHS COVID-19 App.
  • Contactless bag check. No cloakroom facilities are currently available
  • Designated entry and exit points. Your access points will be determined by your seat location
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 15 March 2022]

Delfont Mackintosh Theatres

Venues: Gielgud TheatreNoel Coward TheatreNovello TheatrePrince Edward TheatrePrince of Wales TheatreSondheim TheatreVictoria Palace TheatreWyndham’s Theatre

As a courtesy to each other and to help us provide a comfortable and enjoyable experience for everyone, please:

  • Be mindful of others and their space, where possible, particularly when moving around the theatre.
  • Remember the government continues to advise the wearing of face coverings in crowded and enclosed spaces, especially where you come into contact with people you do not usually meet.
  • Use the hand-sanitiser available at the theatre.
  • Bring a contactless payment card, as our theatres are cashless.
  • Only bring one small bag that can be stored under your seat. 

For everyone’s safety and security, we:

  • Deliver an enhanced level of cleaning throughout our theatres.
  • Provide 100% fresh air through our ventilation system.
  • Carry out contact-free security checks.

[Last updated 15 March 2022]

Nederlander Theatre Group

Venues: Dominion TheatreAldwych Theatre

The Nederlander Theatre Group are fully committed to the safety of their audience, performers, staff and everyone who works at or visits our theatres.  Covid secure measures include:

  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Dominion Theatre: We expect you to wear a face mask

Aldwych Theatre: We ask you to wear a face mask. We continue to operate a Covid Certification system: Proof of full vaccination, Proof of a negative Lateral Flow test, or Natural Immunity based on a positive PCR test taken within 10-180 days prior to the date of the performance

[Last updated 15 March 2022]

Lloyd Webber Theatres

Venues: Adelphi TheatreHer Majesty’s TheatreCambridge TheatreGillian Lynne TheatreTheatre Royal Drury LaneThe London PalladiumThe Other Palace Theatre

About your visit:

  • If you feel unwell, please do not attend the theatre.  Please contact customer service via your booking confirmation for options.
  • We recommend all audience members wear a face covering throughout their visit, but this is a personal choice.
  • Arrive in plenty of time. We are opening the theatres approximately 60 minutes before the show starts.
  • Contactless payment. We continue to encourage contactless payment throughout the venue to minimise contact.
  • Please use hand sanitiser that is provided throughout
  • Our venues are regularly sanitised by our on-site cleaning team

(Last updated 15 March 2022)

Ambassador Theatre Group

Venues: Apollo Victoria TheatreFortune TheatreLyceum TheatreAmbassadors TheatreSavoy TheatrePiccadilly TheatrePlayhouse TheatreHarold Pinter TheatreDuke of York’s TheatrePhoenix Theatre

Following recent changes to government guidance, ATG will be removing COVID-19 checks from the majority of our venues as of Thursday 24th February 2022. This means that unless otherwise advised, you will no longer need to provide proof of your COVID-19 Status for performances on or after this date.

Before you make your visit to an ATG Theatre, your ticket booker will receive a pre-visit email or text message– it is important that you read this information, as it will confirm what, if anything, you need when you arrive at the venue.

  • If you or any of your party feels unwell with COVID-19 symptoms please contact your original point of purchase for further assistance.
  • We recommend that all visitors wear a face covering whilst visiting our venues.

(Last updated 23 June 2022)

Trafalgar Entertainment

Venue: Trafalgar Theatre London

Before your visit, please take an NHS lateral flow test and only attend the show if the result is negative. If you or anyone in your party feels unwell they should not attend. Please get in contact your point of sale prior to the event and they will be happy to exchange your ticket.

You’ll be able to check-in via QR code using the NHS COVID 19 app when you arrive

In light of the latest Government update making face coverings mandatory, all theatregoers are required to wear face coverings at all times whilst in the theatre (unless exempt or while consuming food and drink in the bars and auditorium), to protect our hardworking staff, performers and fellow audience members. This includes in your seats and especially when moving around inside, such as queuing for the bars and toilets.

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

(Last updated 20 December 2021)

National Theatre

Face coverings must be worn throughout your visit to the building, including during performances, apart from when eating and drinking. The only exceptions are for people who are exempt from wearing face coverings and visitors aged under 12. That means if you’re not exempt, we can’t admit you to the building unless you wear a face covering. If you’re exempt from wearing a face covering please advise a member of staff upon arrival

You are required by law to wear a mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink. If you’ve booked tickets for this period and are not happy to comply with the requirement to wear face coverings (and are not exempt), please contact your point of purchase.

All areas, including our theatres, are well-ventilated and undergo enhanced cleaning between every show.

(Last updated 20 December 2021)

Independent Theatres

Venue: Shaftesbury Theatre London

When you visit the Shaftesbury Theatre we ask you to take the following steps to keep you as safe as possible:

  • We recommend customers wear face covering at all times, unless you are eating/drinking items purchased at the Theatre.
  • If you have tested positive for Covid-19 or have any Covid-19, cold or flu symptoms, you should not attend the Theatre. If upon arrival at the Theatre you present with any symptoms, you may be asked to take a Lateral Flow Test.

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Venue: Theatre Royal Haymarket

COVID certification / passort

You are not required to show a COVID 19 Certification or Passport – this may change if Government guidance alters.

MaskYou are encouraged to wear your face covering at all times when in the theatre, including at your seat. 

Additional Covid safety protocols
We will be disinfecting (fogging) the auditorium before every performance and sanitising continuously. Please use the hand sanitiser stations when you enter and exit the theatre. The theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.

Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.  

Updated: 15 March 2021

Venue: English National Opera (London Coliseum

You are required by law to wear a mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink.

The venue kindly asks that all guests over the age of 11 bring their negative test result with them, to show to a member of our team prior to entry. This can be on the NHS App, an NHS text or e-mail confirmation, or even a photograph of your test. Negative tests up to 48 hours before arrival if within 24 hours isn’t possible will be accepted.

This request does not apply to guests who have chosen to obtain a Domestic COVID-PASS from the NHS App or website (or national and international equivalents) which demonstrates double vaccination plus 14 days, or a negative test taken within 48 hours, or natural immunity. Please bring your negative test result or COVID-PASS to the theatre with you.
Please note the venue will not have a cloakroom in operation and stage door visits are not allowed.

(Last updated 20 December 2021)

Venue: Southbank Centre

You are required by law to wear a mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink. This venue has additional Covid-19 safety measures in place to ensure the health and well-being of the staff, performers, and guests.

(Last updated 20 December 2021)

Venue: Bloomsbury Theatre

You are required to wear a mask at all times while inside this venue. You are required to show proof of a negative Covid-19 test in order to attend this performance. This venue has additional Covid-19 safety measures in place to ensure the health and well-being of the staff, performers, and guests.

(Last updated 6 December 2021)

Venue: Troubadour Wembley Park Theatre

The wearing of face coverings within Troubadour Wembley Park Theatre is compulsory. All guests over the age of 11 (except those exempt) must wear a face covering for the duration of their visit, this can be lowered when eating or drinking.

Whilst we have returned to full capacity we ask that audience members are mindful of other groups when moving around the auditorium and foyer spaces.

If any of the party feel unwell, have experienced symptoms of Covid-19 in the last 10 days, or been told to self isolate they should not travel to the venue. Please contact your point of purchase immediately.

We are currently only accepting contactless payment, so please bring a card or mobile payment with you.

Our cloakroom remains closed, please only bring one small bag per person, which can be taken into the auditorium and kept under your seat.

(Last updated 6 December 2021)

Venue: Southwark Playhouse

You are required by law to wear a mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink.

We will also be continuing our stringent cleaning routine, including fogging the auditorium between every performance with anti-bacterial spray, sanitising touch points and communal areas periodically, and placing multiple hand sanitising points around the building for you to use. 

We will continue to keep contact details for audience members, for the NHS Track and Trace service.

For your peace of mind, we can also advise that both of our auditoriums are mechanically ventilated to provide the recommended air flow of 8 litres per second per person.

(Last updated 20 December 2021)

Venue: Park Theatre

Feeling Unwell? It is important that you do not come to the theatre if you or anyone in your group:

  • is infected with COVID-19, or are showing any symptoms
  • has experienced symptoms of COVID-19 in the last 10 days
  • has been in close proximity to anyone who has experienced symptoms in the last 10 days
  • has been instructed to self-isolate or are awaiting a COVID-19 test result

Face coverings: You are required by law to wear a mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink.

Be prepared for changes in temperature: To keep a good flow of air through the building we will be using our air conditioning system to full effect, which may make the building and the auditorium colder than usual. Please bring extra layers as required.

Venue: Royal Shakespeare Company – Stratford Upon Avon

It is currently mandatory to wear a face covering within our buildings and theatres, including in the auditorium, unless you are exempt from wearing a face covering, under 11 years old or when eating and drinking. All staff will wear a face covering, unless exempt.

(Last updated 2 December 2021)

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