Coronavirus Covid-19 Update

In response to the COVID-19 pandemic, the UK government have implemented a national lockdown in England. Theatre venues and attractions remain unable to open due to the lockdown.

Initially closures were enforced by The Society of London Theatre across all venues, however more recently venues/theatre groups are now responsible for their own scheduled reopening dates which will differ from show to show. Again this will be in line with any UK government restrictions and guidelines.

Cancelled Performances

If your booking has been affected by a theatre closure, we will reach out to you with further information regarding your booking and the next steps and no further action is needed from you at this time. We are working closely with our partners to inform our customers about their bookings as soon as possible and can assure you that we will be in touch if your booking is affected by a cancelled performance. Many of our partners are minimally staffed in accordance with government regulations, so we appreciate your patience during this time as we coordinate with those teams.

The health and safety of our customers, staff and all those employed by the theatre industry, is our foremost priority.

Postponed Performances

If your show has been postponed, we will reach out to you – no further action is needed from you at this time. In the first instance, we may only be able to provide you with the information that the producers are planning to reschedule rather than provide you with new booking details. If this is the case, the new booking details will come at a later date and we will be sure to reach out to you with your rescheduled booking information. Due to the ongoing situation it may take some time for the production to have it’s new dates confirmed, hence we may not be able to provide that information right away.

As of 21st December 2020, shows confirmed to be rescheduled are: Leopoldstadt, 4000 Miles, Hairspray, Local Hero, To Kill A Mockingbird, Russell Howard, Cirque de Soleil – Corteo, The Life of Pi, Sunday in the Park with George, Romeo and Juliet, Dragons and Mythical Beasts, 101 Dalmatians, Carousel, Sister Act, Cinderella, Joseph, Good, Singin’ In The Rain, The Drifter’s Girl, Jimmy Carr, The Comeback.

Covid Conscious Venues

Some venues are planning to reopen with socially distanced performances once the lifting of restrictions allows. It will be disclosed on the show info page if you are purchasing for a socially distanced performance. 

We want to assure you of the measures that are being taken with COVID-19 in mind so that you can get back to experiencing the magic of theatre with peace of mind. Below you will find details of those measures by theatre group.

Nimax Theatres

Venues: Apollo Theatre, Duchess Theatre, Garrick Theatre, Lyric Theatre, Palace Theatre, Vaudeville Theatre

  • 1m+ social distancing between customer bubbles. Seating in the Stalls and Circle has been reconfigured to allow for 1m+ distancing. In cases where it hasn’t been possible to reconfigure seating in the Circles, seats will be left emptyContactless ticketing
  • Staggered arrival times. Your e-ticket will advise your arrival time
  • Compulsory pre attendance health questionnaire. You will be required to confirm that no members or your party have COVID-19 symptoms. After check-in your e-ticket will be sent to you by the venue within 24 hours
  • Compulsory contact free temperature check on arrival
  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check. No cloakroom facilities are currently available
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Designated entry and exit points. Your access points will be determined by your seat location
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Delfont Mackintosh Theatres

Venues: Gielgud Theatre, Noel Coward Theatre, Novello Theatre, Prince Edward Theatre, Prince of Wales Theatre, Sondheim Theatre, Victoria Palace Theatre, Wyndham’s Theatre

  • Social distancing between customer bubbles
  • Official NHS QR code for Track and Trace check-in
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Contactless ticketing
  • Compulsory contact free temperature check on arrival
  • Contactless bag check. No cloakroom facilities are currently available
  • Contactless payments. Venues are now cashless and all payments must be made by card
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Nederlander Theatre Group 

Venues: Dominion Theatre, Aldwych Theatre

Covid secure measures to be announced.

Lloyd Webber Theatres

Venues: Adelphi Theatre, Her Majesty’s Theatre, Cambridge Theatre, Gillian Lynne Theatre, Theatre Royal Drury Lane, The London Palladium, The Other Palace Theatre

  • Compulsory contact free temperature check on arrival
  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Ambassador Theatre Group

Venues: Apollo Victoria Theatre, Fortune Theatre, Lyceum Theatre, Ambassadors Theatre, Savoy Theatre, Piccadilly Theatre, Playhouse Theatre, Harold Pinter Theatre, Duke of York’s Theatre, Phoenix Theatre

Covid secure measures to be confirmed.

Trafalgar Entertainment

Venue: Trafalgar Theatre

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Independent Theatres

Venue: Shaftesbury Theatre

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Venue: Theatre Royal Haymarket

Covid secure measures to be confirmed.

Updated: 5th February 2021

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