Coronavirus Covid-19 Update

Due to the rapidly changing theatre environment in London, we are experiencing significant customer service volume and our chat and phone services are temporarily unavailable. We are working to get back to each customer as quickly as possible via email.

Cancelled Performances

If your booking has been affected by a theatre closure, we will reach out to you with further information regarding your booking and the next steps and no further action is needed from you at this time. We are working closely with our partners to inform our customers about their bookings as soon as possible and can assure you that we will be in touch if your booking is affected by a cancelled performance. Many of our partners are minimally staffed in accordance with government regulations, so we appreciate your patience during this time as we coordinate with those teams.

The health and safety of our customers, staff and all those employed by the theatre industry, is our foremost priority.

Postponed Performances

If your show has been postponed, we will reach out to you – no further action is needed from you at this time.

In the first instance, we may only be able to provide you with the information that the producers are planning to reschedule rather than provide you with new booking details. If this is the case, the new booking details will come at a later date and we will be sure to reach out to you with your rescheduled booking information. Due to the ongoing situation it may take some time for the production to have its new dates confirmed, hence we may not be able to provide that information right away.

Credit Voucher Redemption

Please refer to the instructions on your credit voucher. 

Covid Conscious Venues

We want to assure you of the measures that are being taken with COVID-19 in mind so that you can get back to experiencing the magic of theatre with peace of mind. Below you will find details of those measures by theatre group.

Nimax Theatres

Statement from Nimax Theatres

“Nimax Theatres are open. The safety of our audiences, performers and staff is our utmost priority. We are following government guidelines and as such have put in place a number of measures as part of our Covid-safe procedures plan, and we thank you in advance for your cooperation. Please find our current measures outlined below but note these are subject to changes to keep in line with the latest government guidance. Up to date as of Monday 19th July 2021”

Venues: Apollo TheatreDuchess TheatreGarrick TheatreLyric TheatrePalace TheatreVaudeville Theatre

  • Currently operating at approximately 75% capacity. For the comfort of our audiences social distancing will be maintained either side of each booking bubble when seated in the auditorium.
  • Contactless ticketing. Staggered arrival times. Your e-ticket will advise your arrival time
  • Compulsory pre attendance health questionnaire. You will be required to confirm that no members or your party have COVID-19 symptoms. After check-in your e-ticket will be sent to you by the venue within 24 hours
  • Compulsory contact free temperature check on arrival
  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check. No cloakroom facilities are currently available
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Designated entry and exit points. Your access points will be determined by your seat location
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 19 July 2021]

Delfont Mackintosh Theatres

Venues: Gielgud TheatreNoel Coward TheatreNovello TheatrePrince Edward TheatrePrince of Wales TheatreSondheim TheatreVictoria Palace TheatreWyndham’s Theatre

As capacity restrictions are lifted, we ask that all audience members bring with them proof of double-vaccinationa recent negative lateral flow test or natural immunity.

Simple ways to demonstrate proof include the NHS COVID Pass, NHS COVID-19 test notification, or an internationally recognised equivalent. You can find out more by clicking here.

  • Official NHS QR code for Track and Trace check-in
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Contactless ticketing
  • Contactless bag check. No cloakroom facilities are currently available
  • Contactless payments. Venues are now cashless and all payments must be made by card
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 29 July 2021]

Nederlander Theatre Group

Venues: Dominion TheatreAldwych Theatre

We are fully committed to the safety of our audience, performers, staff and everyone who works at or visits our theatres. 

Performances of The Prince of Egypt up to and including Thursday 22 July 2021 will take place under Step 3 protocols (socially distanced audiences). During this time, the capacity at the Dominion Theatre will be reduced to allow 1m+ between seated groups and sufficient space to minimise contact with others while navigating the front of house areas. Tickets are available in different sized group ‘bubbles’ which allow suitable space between different groups. It is not possible to purchase individual seats or reduce the number of tickets within these designated bubbles. Enhanced signage, one-way systems and our helpful front of house team will be in place around the venue to maintain safe social distancing throughout.

Performances from Friday 23 July 2021 onwards will operate under Step 4 protocols. This means that all legal limits on social contact will be removed, but we will continue to take all measures required to keep audiences safe.

  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Lloyd Webber Theatres

Venues: Adelphi TheatreHer Majesty’s TheatreCambridge TheatreGillian Lynne TheatreTheatre Royal Drury LaneThe London PalladiumThe Other Palace Theatre

Statement from LW Theatres (last updated 15 July 2021):

LW Theatres takes the wellbeing of our customers extremely seriously.

Since the start of the pandemic, we have been working closely with the Government to pioneer pilots that prove the measures introduced into theatres keep our audiences, staff and performers safe. As we reopen at full capacity from 19th July, these key protocols will remain in place.

While we can’t legally enforce the wearing of face coverings, we will ask our audiences to wear a face covering throughout their visit, unless they are medically exempt. Face coverings will also be available in all our theatres.

All our auditoriums are equipped with excellent ventilation systems, which ensure the constant and even introduction of 100% fresh air and that no air is recycled. We will continue our stringent hygiene and sanitation measures across front and back of house, as well as regular deep cleaning.

We are encouraging audiences to arrive in plenty of time, and doors will be open from one hour before the show. Extra staff continue to be employed to help manage the flow and movement of customers.

Finally, we are giving careful consideration to the idea of a COVID certification system. We are awaiting more guidance from the Government on the implementation of this measure for venues such as ours and should testing be required for a performance in an LW Theatre, we will let our audiences know as soon as possible. We will work with the Government to ensure that the implementation of any future COVID pass works well for all our audiences, many of whom are young. The London theatre groups are collaborating to seek to establish a consistent approach for audiences across the West End.

We are hugely looking forward to seeing auditoriums full, without which the productions in our theatres would be unviable.

COVID Safety measures in place at venues.

  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 15 July 2021]

Ambassador Theatre Group

Venues: Apollo Victoria TheatreFortune TheatreLyceum TheatreAmbassadors TheatreSavoy TheatrePiccadilly TheatrePlayhouse TheatreHarold Pinter TheatreDuke of York’s TheatrePhoenix Theatre

To ensure the continued safety of visitors and staff, currently, all attendees over the age of 18 will be required to provide proof of their COVID-19 status to gain entry to the venue.

1) Upon arrival, all members of your party over the age of 18 must demonstrate their COVID-19 status in ONE of the following ways:

  • Full vaccination (first and second dose), and with the second dose administered at least 14 days before your visit, demonstrated via your NHS COVID Pass on the NHS App, via your downloaded status from the NHS website or GP letter; OR
  • A negative lateral flow test taken within 48 hours of your visit, demonstrated via your NHS COVID Pass on the NHS App or via an NHS text/email; OR
  • Proof of natural immunity (positive PCR test within the last six months, after self-isolation has ended and up to 180 days after taking the test). You can all demonstrate this via your NHS COVID Pass on the NHS App.

It’s quick and simple to demonstrate your COVID-19 status using the NHS COVID Pass. There are three simple ways to access it, but we advise that you do this BEFORE you attend the event.

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.

Please note that failure to provide evidence of your COVID-19 status may result in your being refused entry without a refund.

Covid secure measures in place.

Trafalgar Entertainment

Venue: Trafalgar Theatre

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Independent Theatres

Venue: Shaftesbury Theatre

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Venue: Theatre Royal Haymarket

Covid secure measures to be confirmed.

Updated: 30 July 2021

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