Coronavirus Covid-19 Update

Due to the rapidly changing theatre environment in London, we are experiencing significant customer service volume and our chat and phone services are temporarily unavailable. We are working to get back to each customer as quickly as possible via email.

Covid Venue Requirements

We want to assure you of the measures that are being taken with COVID-19 in mind so that you can get back to experiencing the magic of theatre with peace of mind. Below you will find details of those measures by theatre group.

Nimax Theatres

Venues: Apollo TheatreDuchess TheatreGarrick TheatreLyric TheatrePalace TheatreVaudeville Theatre

48 hours before the performance you will be asked you to check-in online which will involve completing a health questionnaire on behalf of yourself and your party to assist with track and trace. Once completed, your tickets will be sent to your mobile or smart device for contact-free entry to the theatre.

If you do not receive your health questionnaire within 48 hours or your e-tickets within 24 hours of your visit, please contact boxoffice@nimaxtheatres.com and the box-office team will assist you.

  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Contactless ticketing. Staggered arrival times. Your e-ticket will advise your arrival time
  • Compulsory contact free temperature check on arrival
  • An official NHS QR code will be displayed on arrival for you to check in with the NHS COVID-19 App.
  • Contactless bag check. No cloakroom facilities are currently available
  • Designated entry and exit points. Your access points will be determined by your seat location
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 7 October 2021]

Delfont Mackintosh Theatres

Venues: Gielgud TheatreNoel Coward TheatreNovello TheatrePrince Edward TheatrePrince of Wales TheatreSondheim TheatreVictoria Palace TheatreWyndham’s Theatre

Delfont Mackintosh Theatres ask that all audience members bring with them proof of double-vaccinationa recent negative lateral flow test or natural immunity.

Simple ways to demonstrate proof include the NHS COVID Pass, NHS COVID-19 test notification, or an internationally recognised equivalent. You can find out more by clicking here.

  • Official NHS QR code for Track and Trace check-in
  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Contactless ticketing
  • Contactless bag check. No cloakroom facilities are currently available
  • Contactless payments. Venues are now cashless and all payments must be made by card
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

[Last updated 7 October 2021]

Nederlander Theatre Group

Venues: Dominion TheatreAldwych Theatre

The Nederlander Theatre Group are fully committed to the safety of their audience, performers, staff and everyone who works at or visits our theatres.  Covid secure measures include:

  • Requirement to wear a face mask in the venue unless aged under 11 or medically exempt. Face masks may be removed to eat and drink
  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

Lloyd Webber Theatres

Venues: Adelphi TheatreHer Majesty’s TheatreCambridge TheatreGillian Lynne TheatreTheatre Royal Drury LaneThe London PalladiumThe Other Palace Theatre

We kindly request that all audience members over the age of 11 years take a COVID lateral flow test within 48 hours prior to their visit to the theatre.

This request does not apply to guests who have chosen to obtain a Domestic COVID-PASS from the NHS App or website (or national and international equivalents) which demonstrates double vaccination plus 14 days or natural immunity. Please bring your negative test result or COVID-PASS to the theatre with you as we may ask to see it on arrival.

The NHS COVID Pass lets you share your Coronavirus (COVID-19) vaccination records or test COVID-19 status in a secure way. Full details about the NHS COVID Pass can be found on the government website.

COVID Safety measures in place at venues.

  • All audience members must wear a face covering throughout their visit, except when eating and drinking or if they are medically exempt. Children under 11 years of age are not required to wear a face covering.  If you forget to pack your face covering, please ask a member of staff who will be able to provide you with one.
  • Official NHS QR code for Track and Trace check-in
  • Contactless bag check.
  • Designated entry and exit points.
  • One way systems
  • Pre-order refreshments
  • Hand sanitiser provided throughout
  • Regular sanitisation by on-site cleaning team

(Last updated 21 September 2021)

Ambassador Theatre Group

Venues: Apollo Victoria TheatreFortune TheatreLyceum TheatreAmbassadors TheatreSavoy TheatrePiccadilly TheatrePlayhouse TheatreHarold Pinter TheatreDuke of York’s TheatrePhoenix Theatre

To ensure the continued safety of visitors and staff, currently, all attendees over the age of 18 will be required to provide proof of their COVID-19 status to gain entry to the venue. Upon arrival, all members of your party over the age of 18 must demonstrate their COVID-19 status in ONE of the following ways:

  • Full vaccination (first and second dose), and with the second dose administered at least 14 days before your visit, demonstrated via your NHS COVID Pass on the NHS App, via your downloaded status from the NHS website or GP letter; OR
  • A negative lateral flow test taken within 48 hours of your visit, demonstrated via your NHS COVID Pass on the NHS App or via an NHS text/email; OR
  • Proof of natural immunity (positive PCR test within the last six months, after self-isolation has ended and up to 180 days after taking the test). You can all demonstrate this via your NHS COVID Pass on the NHS App.

It’s quick and simple to demonstrate your COVID-19 status using the NHS COVID Pass. There are three simple ways to access it, but we advise that you do this BEFORE you attend the event.

Attendees under the age of 18 must provide verbal confirmation that they have not tested positive nor are currently suffering from symptoms of COVID-19; from their parent, guardian or the individual themselves if they are aged 16 or 17.

Please note that failure to provide evidence of your COVID-19 status may result in your being refused entry without a refund.

You are required to wear a mask at all times while inside this venue, unless you are clinically exempt. Our theatre staff will be wearing face coverings in all venues.   

Covid secure measures in place.

(Last updated 7 October 2021)

Trafalgar Entertainment

Venue: Trafalgar Theatre London

Before your visit, please take an NHS lateral flow test and only attend the show if the result is negative. If you or anyone in your party feels unwell they should not attend. Please get in contact your point of sale prior to the event and they will be happy to exchange your ticket.

You’ll be able to check-in via QR code using the NHS COVID 19 app when you arrive.

It’s now personal choice whether you wear a mask, but The Government is encouraging wearing them in indoor spaces especially when moving around inside, such as while queueing for the bars and toilets, unless exempt for medical reasons.

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

(Last updated 7 October 2021)

National Theatre

Face coverings must be worn throughout your visit to the building, including during performances, apart from when eating and drinking. The only exceptions are for people who are exempt from wearing face coverings and visitors aged under 12. That means if you’re not exempt, we can’t admit you to the building unless you wear a face covering. If you’re exempt from wearing a face covering please advise a member of staff upon arrival.

The requirement to wear face coverings will be in place until at least 19 December 2021 when the next Government review of Covid measures is due.

If you’ve booked tickets for this period and are not happy to comply with the requirement to wear face coverings (and are not exempt), please contact your point of purchase.

All areas, including our theatres, are well-ventilated and undergo enhanced cleaning between every show.

(Last updated 2 December 2021)

Independent Theatres

Venue: Shaftesbury Theatre London

When you visit the Shaftesbury Theatre we ask you to take the following steps to keep you as safe as possible:

  • Everyone must bring proof of either double vaccination, a recent negative lateral flow test or natural immunity. This will be subject to random checking. This is easily done:
    • If you are fully vaccinated, at least 14 days prior to your performance date, you can use the NHS Covid Pass available using the NHS App, or any international recognised equivalent.  Alternatively, you can request a NHS Covid Pass letter online at nhs.uk. Please allow at least 5 days for delivery of your letter.
    • Your Lateral Flow Test must be taken within 48 hours prior to the performance time and proof can be presented by using the NHS App or an email or text message from NHS Test and Trace.
    • Natural Immunity, based on a positive PCR test taken during the 180 days prior to the performance can be shown through the NHS Covid Pass available using the NHS App.
  • We ask customers to wear a face covering at all times, unless you are eating/drinking items purchased at the Theatre or are medically exempt.  If you have a medical exemption, please speak to a member of staff as you enter the Theatre and they will provide you with an exemption badge.

Certified to use the Society Of London Theatre & UK Theatre’s ‘See It Safely‘ mark. Covid secure measures in place.

Venue: Theatre Royal Haymarket

COVID certification / passort

You are not required to show a COVID 19 Certification or Passport – this may change if Government guidance alters.

Mask – The Government recommends you wear a face covering unless exempt. 

Additional Covid safety protocols
We will be disinfecting (fogging) the auditorium before every performance and sanitising continuously. Please use the hand sanitiser stations when you enter and exit the theatre. The theatre is air cooled/heated and supplied by only fresh air. WE DO NOT RECIRCULATE.

Following the performance, no visitors are allowed at Stage Door so activities such as photographs with the performers or autograph signing will be prohibited.  

What happens if I feel unwell
Double jabbed individuals and under 18s will no longer need to self-isolate if they are identified as a close contact of someone with COVID-19.

Updated: 7 October 2021

Venue: English National Opera (London Coliseum)

Audiences will be asked to wear a face-covering throughout their visit; unless they are medically exempt.
The venue kindly asks that all guests over the age of 11 bring their negative test result with them, to show to a member of our team prior to entry. This can be on the NHS App, an NHS text or e-mail confirmation, or even a photograph of your test. Negative tests up to 48 hours before arrival if within 24 hours isn’t possible will be accepted.

This request does not apply to guests who have chosen to obtain a Domestic COVID-PASS from the NHS App or website (or national and international equivalents) which demonstrates double vaccination plus 14 days, or a negative test taken within 48 hours, or natural immunity. Please bring your negative test result or COVID-PASS to the theatre with you.
Please note the venue will not have a cloakroom in operation and stage door visits are not allowed.

(Last updated 6 December 2021)

Venue: Southbank Centre

You are required to wear a mask while inside this venue.
This venue has additional Covid-19 safety measures in place to ensure the health and well-being of the staff, performers, and guests.

(Last updated 6 December 2021)

Venue: Bloomsbury Theatre

You are required to wear a mask at all times while inside this venue. You are required to show proof of a negative Covid-19 test in order to attend this performance. This venue has additional Covid-19 safety measures in place to ensure the health and well-being of the staff, performers, and guests.

(Last updated 6 December 2021)

Venue: Troubadour Wembley Park Theatre

The wearing of face coverings within Troubadour Wembley Park Theatre is compulsory. All guests over the age of 11 (except those exempt) must wear a face covering for the duration of their visit, this can be lowered when eating or drinking.

Whilst we have returned to full capacity we ask that audience members are mindful of other groups when moving around the auditorium and foyer spaces.

If any of the party feel unwell, have experienced symptoms of Covid-19 in the last 10 days, or been told to self isolate they should not travel to the venue. Please contact your point of purchase immediately.

We are currently only accepting contactless payment, so please bring a card or mobile payment with you.

Our cloakroom remains closed, please only bring one small bag per person, which can be taken into the auditorium and kept under your seat.

(Last updated 6 December 2021)

Venue: Southwark Playhouse

We are strongly advising the continued wearing of face masks in our theatre spaces and whilst moving around the building.

We will also be continuing our stringent cleaning routine, including fogging the auditorium between every performance with anti-bacterial spray, sanitising touch points and communal areas periodically, and placing multiple hand sanitising points around the building for you to use. 

We will continue to keep contact details for audience members, for the NHS Track and Trace service.

For your peace of mind, we can also advise that both of our auditoriums are mechanically ventilated to provide the recommended air flow of 8 litres per second per person.

(Last updated 19 July 2021)

Venue: Park Theatre

Feeling Unwell? It is important that you do not come to the theatre if you or anyone in your group:

  • is infected with COVID-19, or are showing any symptoms
  • has experienced symptoms of COVID-19 in the last 10 days
  • has been in close proximity to anyone who has experienced symptoms in the last 10 days
  • has been instructed to self-isolate or are awaiting a COVID-19 test result

Face coverings: Bring a face covering which you are required to wear at all times inside the venue, except for when drinking (for as briefly as possible).

Be prepared for changes in temperature: To keep a good flow of air through the building we will be using our air conditioning system to full effect, which may make the building and the auditorium colder than usual. Please bring extra layers as required.

Venue: Royal Shakespeare Company – Stratford Upon Avon

It is currently mandatory to wear a face covering within our buildings and theatres, including in the auditorium, unless you are exempt from wearing a face covering, under 11 years old or when eating and drinking. All staff will wear a face covering, unless exempt.

(Last updated 2 December 2021)

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